Policies
Cancellation & Rescheduling
How to change or cancel your appointment, and when we may need to reschedule.
Please give as much notice as possible
Every mobile appointment reserves technician time and travel capacity that could otherwise go to another customer. If you need to cancel or move your appointment, please let us know as early as possible so we can offer the time to someone else.
How to cancel or reschedule
Call or text us, or reply to your booking confirmation or reminder message. We will help you find a new time that works.
When we may need to reschedule
We may need to reschedule an appointment because of:
- Rain, lightning, extreme heat or other unsafe weather
- Problems accessing the vehicle or service location
- Equipment, travel or other operational issues
- Any other circumstance that prevents us from performing the service safely
If this happens, we will contact you as soon as possible to arrange a new time.
Deposits and payments
Where a deposit or payment applies, it is handled according to the booking and payment terms shown at the time of booking.
Contact us
Shine Craft Auto Spa LLC can be reached by call or text at +1 689 266 9549, on WhatsApp, or through the inquiry form on our Contact page.