Legal
Terms of Service
The practical terms that apply when you book a mobile detailing appointment with us.
These terms apply to services provided by Shine Craft Auto Spa LLC ("Shine Craft Auto Spa", "we", "us"). By booking an appointment, you agree to them.
Mobile service
We are a fully mobile detailing business serving Kissimmee and the Greater Orlando area. We travel to your chosen location and bring our own water, power, equipment and products. Normal operating hours are generally 8:00 AM to 5:00 PM, subject to scheduling, travel, weather and daylight.
Access to your vehicle and location
You are responsible for providing safe and legal access to the vehicle and a suitable work area at the service address. Please make sure you have permission to have the vehicle detailed at that location (for example from a property manager, HOA or employer). If we cannot safely or legally access the vehicle or work area, the appointment may need to be rescheduled.
Accurate booking information
Please provide accurate details about your vehicle, its size and condition, the service address and your contact information. Pricing and time estimates are based on the information you provide.
Availability and confirmation
Appointment requests are subject to availability. Your appointment is scheduled once we confirm it. Arrival times may vary slightly because of traffic, travel and earlier appointments; we will contact you if we are running late.
Deposits and payments
Where a deposit or payment is required, it is handled according to the booking and payment terms shown at the time of booking. Payments are processed through third-party payment and booking providers.
Vehicle condition and pricing
Prices apply to vehicles in average condition. Excessive pet hair, sand, mud, staining, strong odors, biological contamination or unusually heavy soiling may require additional time and cost. Any adjustment will be confirmed before work begins.
Personal belongings
Please remove valuables and personal belongings from the vehicle before your appointment. We are not responsible for items left in the vehicle.
Pre-existing damage and defects
Please tell us about any existing damage, loose trim, paint issues or other concerns before we start. We may note or photograph the vehicle's condition before beginning work. We are not responsible for pre-existing damage or defects, or for wear or damage not caused by our service, including issues that become more visible once the vehicle is clean.
Weather and unsafe conditions
We may delay, pause or reschedule service because of rain, lightning, extreme heat, high wind or other conditions that make it unsafe or would affect the quality of the work.
Service limitations and results
Results depend on the vehicle's age, materials and condition. Some stains, odors, scratches, swirl marks, etching or other damage may not be fully removable. We will explain any limitations we notice and recommend only what is appropriate for your vehicle.
Photographs
We may photograph the vehicle's condition before, during or after service to document pre-existing condition, maintain service records, support quality control and help resolve any customer questions. Any photo used publicly for marketing, our website, social media or portfolio purposes is subject to customer permission where applicable. Let us know if you prefer that photos of your vehicle are not shared.
Communication
We will communicate with you by phone, text or email about your appointment. If you have a concern about your service, please contact us promptly so we can look into it.
Changes to these terms
We may update these terms from time to time. The current version will always be posted on this page.
Contact us
Shine Craft Auto Spa LLC can be reached by call or text at +1 689 266 9549, on WhatsApp, or through the inquiry form on our Contact page.